Refund policy

Send a request. After availability is confirmed, a manager will arrange payment. Online payment is not available yet; sending a request does not charge your card.

The guest pays the host the full stay price. Roomy360 does not take that payment. The method and timing are agreed before confirmation.

Company bookings: after availability is confirmed, pay 100% to our company by invoice.

The guest pays the host the full stay price. Roomy360 does not take that payment. The method and timing are agreed before confirmation.

Company bookings: after availability is confirmed, pay 100% to our company by invoice.

If you cancel and the host received the payment, the host makes the refund on the terms agreed before confirmation.

If TOO 360Solutions received the payment, the operator organises the refund.

A free cancellation with nothing retained does not create a host commission. If an amount is retained, commission is calculated only on that amount.

No-show refunds follow the terms agreed before confirmation. Commission is calculated only on the amount the host was entitled to retain.

If the host cancels, the host refunds what the host received. If the operator received the payment, the operator organises the refund.

Under force-majeure circumstances the party who received the payment handles the refund. The exact list will be clarified by counsel.

Only payments actually received can be refunded. Arrange the method and timing with support; refunds are not automatic.

Bank fees and currency-conversion losses on refunds are outside Roomy360's control.

Complaints about the stay and money paid to the host are resolved directly with the host. Roomy360 is not a party to the accommodation contract.

Use your account: "My bookings" -> select the booking -> "Cancel".

Or write to support@roomy360.com with the booking number.

Email: support@roomy360.com