Refund policy

At booking, the platform charges 20% of the stay total to your card. This is the Roomy360 service fee and reservation hold.

Payments are processed by a certified acquirer. Roomy360 does not store card data.

The remaining 80% of the stay is paid by the guest directly to the host at check-in, by the method indicated in the listing.

Roomy360 is not involved in this settlement and does not receive these funds.

If you cancel at least 24 hours before check-in, the 20% service fee is refunded in full to the same card used for payment.

If you cancel less than 24 hours before check-in, the service fee is non-refundable.

No-shows are also non-refundable.

If the host cancels the booking, the 20% service fee is refunded to the guest in full to the original card.

Under force-majeure circumstances the platform may refund the service fee. Exact list will be clarified by counsel.

Refunds are issued through the same acquirer to the same card. Typically 5 to 10 business days, depending on the issuing bank.

Bank fees and currency-conversion losses on refunds are outside Roomy360's control.

Complaints about the stay and the remaining 80% are resolved directly with the host. Roomy360 is not a party to the accommodation contract.

Use your account: "My bookings" -> select the booking -> "Cancel".

Or write to support@roomy360.com with the booking number.

Email: support@roomy360.com